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[FREE Webinar] Enhancing the Customer Experience: How the Support Report Mattress Recommendation System Can Improve Your Store’s Performance
In this webinar, Bruce Malkinson (XSENSOR’s Chief Operating Officer) is joined by Jim Clutts (Kloss Furniture’s General Manager) to discuss the latest developments and trends that are impacting mattress consumers and how retailers are adapting. Learn about the trends that have been impacting in-store traffic and how providing the ultimate in customer service, experience, and…… Read more
Podcast: How Retailers Are Adapting to Current Shopping Trends in the Mattress Industry
Bruce Malkinson, COO with XSENSOR Technology, is joined by Kloss Furniture’s Jim Clutts (General Manager) to discuss the latest developments and trends in mattress retail. Tune in to get a sense of the current mattress retail landscape, what retailers face, and how you can better equip your store to improve the customer experience. Key Takeaways:…… Read more
Choosing a Mattress Recommendation System
When retailers search for technology that helps find the right mattress for customers, there are several options. Look for high-quality pressure imaging, a fast, unbiased and easy sales process, the ability to to white label the brand, and purchase from a reputable company with an excellent track-record. … Read more
Rest on this: In 2020, Customer Experience Sells
Innovation needs to be part of your culture. Customers are transforming faster than we are, and if we don’t catch up, we’re in trouble. – Ian Schafer The most successful companies have one thing in common: they give people an incredible, unforgettable experience. Here we are in January of a new year, and many companies…… Read more
Why REVEAL is Making Mattress Retailers So Successful (and Customers So Happy)
Considering the average person spends 1/3rd of their lives sleeping, buying a mattress is one of the most important purchasing decisions someone will ever make. To put that in perspective, if they keep a mattress for 9 years (the average), they’ll spend 3 of those years on it. Major purchases are stressful under the best…… Read more